My refund and returns policy is 30 days from purchase. If 30 days have passed since your purchase, I will be unable offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (within reason as these are custom pieces, not mass produced items).
Several types of goods are unable to be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. I also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Personalized items
To complete your return, I will require a receipt, proof of purchase, or at least the order number.
In the case of print-on-demand items, please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item and will also notify you of the status of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two business days of receipt.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at eric@knottypleasures.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
I will only replace items if they are defective or damaged. If you need to exchange it for the same (or similar in the case of one of kind products) item, send me an email at eric@knottypleasures.com for further details.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you as per your preference.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, please email me at eric@knottypleasures.com for further details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. While shipping is secure, I can’t guarantee that I will receive your returned item in a timely manner.
Contact me at eric@knottypleasures.com for questions related to refunds and returns.